General

BILLING INFORMATION

• Brand New Content!
• My Item Arrived Damaged, or Incorrect. What Should I Do?
• When Will I Receive Refunds or Credits?
• When Will My Return Be Processed?
• What is Your Return Policy?

GENERAL FAQS

• Leave of Absence Policy
• Business Hours
• Password Reset Help
• Streamer says 'Unable to stream content'
• How can I Update my Order?
• Checking on Order Status

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PARENTAL CONTROLS

• Cómo puedo extraer dinero de mi reCuenta?
• Qué pasa si al momento del pago en línea surge algún inconveniente?
• Point of Sale
• When will I receive my payment?
• When Will My Credit Card Be Charged?
• Why Can I See a One Dollar Charge On My Credit Card?

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NOTIFICATIONS & EMAILS

• I forgot my password and can't login
• Can I view my app in the Galaxy Store of another country?
• How do I cancel my account?
• How do I edit my account settings or profile?
• How Do I Update My Email Preferences?

GIFT CERTIFICATES & COUPONS

• How can I view my account summary? (Translated Example 🌎 )
• When do I receive a membership card?
• What are the different levels and benefits at each membership level?
• The Customer Loyalty Program Challenge
• Do You Offer a Loyalty Program?

Forgot Password

• What should I do if my building is asking for a Certificate of Insurance?
• Can I bring a guest?